Understand users and workflows
Clarify the needs, tasks and barriers that should shape a product or service.
- User research and discovery
- Analysis that informs product and service decisions
Technology and delivery expertise
Digital Experience & Design
Understand user needs and turn them into clear digital experiences. ITCAD recruits across research, UX/UI, interaction design, accessibility and design systems. Research and usable workflows help people adopt the systems delivered, including interactions that involve AI. Design defines the experience and its patterns; Applications & Software Development covers the engineering that implements them.
When to engage
People struggle to complete a task
Research needs to uncover the user needs, workflow barriers and service constraints behind the problem.
A changing service needs accessible interactions
The team needs to consider different users, devices and ways of navigating as it designs or improves the experience.
Design decisions are inconsistent
Products and delivery teams need shared patterns, prototypes and documented decisions that engineering can implement.
Work and specialist expertise
Accessible digital experiences
Design for usability and the different ways people navigate digital services.
- Accessible interaction patterns and user flows
- Design reviews against accessibility requirements and user needs
Consistent product and service design
Connect interface decisions with the teams that will implement them.
- UX/UI, interface design and interactive prototypes
- Reusable patterns, design systems and documented decisions
- Coordination with product and engineering teams
What you receive
Research findings and tested concepts
User insights, journey or task maps, prototypes and usability findings explain the decisions behind a proposed experience.
Design guidance for implementation
Documented flows, interaction patterns, accessibility considerations and design-system guidance give engineering a clear basis for implementation and review.
A useful way to begin
Begin with one important user journey
Research or review a workflow, prototype improvements and test the design with relevant users. Continue into design delivery or add research, UX/UI, accessibility and design-system specialists to your team.
Carry the design into implementation
Coordinate design decisions with Applications & Software Development and Quality Engineering & Testing. For AI interactions, make review, correction and escalation understandable to the person using the system.
Areas of practice
- User research and discovery
- UX/UI and interaction design
- Accessibility and usability
- Design systems and engineering coordination
Technologies and methods
- Web accessibility
- Design systems
- User research and interaction design
- Figma and prototyping
- UX/UI and interface design
- Responsive design patterns
- Design and engineering coordination
Ways to work together
Recruitment and staffing support
Clarify the balance of design and engineering
ITCAD helps separate visual, research, interaction, accessibility, and implementation responsibilities so the search reflects the work.
Assess design experience in context
ITCAD looks for relevant research, interaction, accessibility and design-system experience, including how candidates work with product and engineering teams.
Let’s talk about the work.
Tell us about your objectives, the expertise you need and your timing. We’ll help you explore the right support.