Define the process and integration context
ITCAD clarifies the process, application landscape, available information, development stage and required human oversight before shaping the search.
Technology and delivery expertise
AI Integration & Business Process Automation
Apply AI where it can support the way your business works. ITCAD recruits across generative AI integration and business process automation, connecting workflow analysis, application engineering, enterprise information and evaluation within new and existing systems.
Work we support
Information-intensive processes
Explore where AI could assist a process, starting with its tasks, decisions and exceptions.
- Potential applications: document processing, drafting and workflow triage
- Process selection, current-state mapping and workflow design
Access to enterprise knowledge
Consider how staff could find relevant enterprise information through existing applications.
- Knowledge retrieval and integration with enterprise sources
- Source quality, access controls and information boundaries
Integration and operational readiness
Plan how an AI-enabled workflow would fit your systems and be evaluated before wider use.
- Application and API integration within operating constraints
- Human review, approvals and exception handling
- Accuracy, reliability, failure cases, documented limits and ongoing monitoring
Areas of practice
- Process selection and workflow design
- Generative AI integration
- Enterprise knowledge and information
- Task automation and human review
- Accuracy, reliability and operational usefulness
Technologies and methods
- Business process analysis and workflow design
- APIs and systems integration
- Large language model APIs
- Retrieval-augmented generation
- Vector search
- Python
- Model and application evaluation
- MLOps and model monitoring
- Responsible AI practices
- Human review and exception handling
Ways to work together
Recruitment and staffing support
Assess applied integration experience
We assess how candidates connect workflow requirements with software integration, retrieval, evaluation and operations. Relevant experience includes testing AI behaviour, documenting limits and working with the people responsible for the process.
Let’s talk about the work.
Tell us about your objectives, the expertise you need and your timing. We’ll help you explore the right support.