Define the platform need precisely
ITCAD considers the Salesforce clouds, current configuration, integrations, release model, workstream, and balance of functional and technical duties.
Technology and delivery expertise
CRM
Connect customer processes with the systems that support them. ITCAD recruits for CRM platform needs, with Salesforce as an existing specialization across administration, functional analysis, development and integration.
Work we support
Platform administration and support
Keep the platform usable while managing day-to-day needs and controlled change.
- Salesforce configuration, users and permissions
- Data, workflow maintenance and platform support
Connected customer workflows
Connect customer information and processes across Salesforce and adjacent systems.
- Flow, custom functionality and platform automation
- APIs, interfaces and systems integration
Functional and release capacity
Translate stakeholder needs into platform changes your team can test and release.
- Requirements, process mapping and configuration choices
- Data migration, quality checks, acceptance testing and release planning
Areas of practice
- Salesforce configuration and support
- Functional analysis and process design
- Automation and integration
- Migration and release support
Technologies and methods
- Sales Cloud and Service Cloud
- Salesforce administration
- Flow and platform automation
- Apex
- Lightning Web Components
- SOQL
- APIs and integrations
- Data migration and quality
- Permission design, testing, and releases
Ways to work together
Recruitment and staffing support
Assess relevant platform experience
ITCAD assesses candidates against the administration, functional analysis, development, integration or release work your team needs to complete.
Let’s talk about the work.
Tell us about your objectives, the expertise you need and your timing. We’ll help you explore the right support.